Frequently Asked Questions
Everything you need to know about shopping with Kuradashi.
How does Kuradashi help reduce food waste?
We source high-quality products that are approaching their best-before dates, have seasonal packaging, or were overproduced, offering them to you at significant discounts to ensure good food doesn't go to waste.
Are the products safe to eat if they are near their expiration date?
Absolutely. We strictly adhere to safety standards. 'Best-before' dates refer to peak quality rather than safety, and we clearly list all dates on product pages so you can make informed decisions.
What are your shipping rates and delivery times?
Shipping rates vary by region and order size. Most orders are processed within 2-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Can I return food items if I change my mind?
Due to the nature of food products and our mission to reduce waste, we generally do not accept returns for change-of-mind. However, if a product arrives damaged or incorrect, please contact our support team within 7 days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer subscription boxes?
Yes, we offer a 'Surprise Rescue Box' subscription where you receive a curated selection of surplus snacks and pantry staples delivered to your door every month at an even deeper discount.