Returns & Exchanges

At Kuradashi, we are committed to reducing food waste while providing high-quality products. Due to the nature of our food items, we generally do not accept returns unless the product is damaged or defective upon arrival.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your items for any signs of damage, expiration issues, or shipping errors.

• 2.
  Contact Support

  If you receive a faulty item, email our support team within 7 days of receipt with your order number and clear photos of the issue.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to determine if the product meets our criteria for a refund or replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a replacement shipment at no additional cost.